Terms of service
Welcome to Glam Locks, These Terms of Service outline the rules and regulations governing your use of our website, products, and services. By accessing or purchasing from Glam Locks, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.
1. General Terms
1.1. Eligibility
By using Glam Locks you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
1.2. Account Responsibility
Customers are responsible for maintaining the confidentiality of their account information. Any unauthorized activity on your account should be reported to us immediately.
1.3. Compliance with UAE Laws
All transactions and interactions must comply with the applicable laws of the United Arab Emirates, including but not limited to e-commerce, consumer protection, and data privacy laws.
2. Orders and Payments
2.1. Order Acceptance
All orders placed with Glam Locks are subject to availability and acceptance. We reserve the right to cancel or refuse orders at our discretion.
2.2. Pricing
Prices are displayed in AED and include VAT as per UAE regulations. Prices may change without prior notice.
2.3. Payment Methods
We accept payments via approved credit/debit cards, bank transfers, and cash on delivery (where applicable). Your payment information is handled securely in compliance with UAE data protection laws.
2.4. Order Cancellation
You may cancel your order before it is shipped. Once shipped, cancellation requests will be handled in line with our return and refund policy.
3. Shipping and Delivery
3.1. Delivery Timeline
We strive to deliver your orders within the estimated timeframe provided at checkout. However, delays due to unforeseen circumstances may occur.
3.2. Address Accuracy
You are responsible for providing accurate delivery details. Incorrect addresses may lead to delays or non-delivery, for which Glam Locks will not be held liable.
3.3. Shipping Fees
Shipping fees are calculated based on location and order value. These will be displayed at checkout.
4. Returns and Refunds
4.1. Eligibility for Returns
We accept returns under the following conditions:
- Wrong product delivered
- Damaged or defective product (requires proof such as an unboxing video)
4.2. Refund Process
Refunds will be processed within 7 business days after verifying the returned item.
4.3. Non-Returnable Items
Certain items, such as perishable goods or personalized products, are non-returnable.
For full details, refer to our Returns and Refund Policy.
5. Privacy and Data Protection
Your use of Glam Locks is subject to our Privacy Policy, which outlines how we collect, use, store, and share your personal data. By using our services, you consent to the processing of your data in accordance with UAE privacy laws.
6. Intellectual Property
All content on Glam Locks, including logos, text, images, and software, is the intellectual property of Dream Vault or its licensors. Unauthorized use of any content is strictly prohibited.
7. Limitation of Liability
7.1. No Warranty
All products and services are provided “as is” without warranties of any kind, except as required by UAE consumer protection laws.
7.2. Limited Liability
Glam Locks shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services.
7.3. Force Majeure
We are not liable for delays or non-performance due to causes beyond our control, such as natural disasters, government actions, or technical failures.
8. Dispute Resolution
8.1. Governing Law
These terms are governed by the laws of the United Arab Emirates.
8.2. Jurisdiction
Any disputes arising under these terms will be subject to the exclusive jurisdiction of UAE courts.
9. Changes to Terms
Glam Locks reserves the right to modify these Terms of Service at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
10. Contact Information
If you have questions or concerns about these Terms of Service, please contact us:
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Email:
shopifypartnersaccess@gmail.com
Thank you for choosing Glam Locks. We are dedicated to providing a seamless shopping experience while ensuring compliance with UAE laws and regulations.