Privacy policy

At Glam Locks, we are committed to protecting the privacy of our customers and ensuring their data is handled securely and responsibly. This policy outlines how we collect, use, store, and share your personal information in compliance with UAE data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

What Information Do We Collect?

We collect the personal information you provide when placing an order, including:

  • Full Name
  • Address
  • Email Address
  • Phone Number

Additionally, we may collect certain technical and device-related data in accordance with our cookies policy, such as:

  • IP Address
  • Device Identifiers
  • Technical Configuration
  • Location
  • Usage Information

Note: The data we collect is not limited to the examples above. We may gather other relevant details about your device or browsing behavior.

How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Experience: To improve our products and services.
  • Feedback and Surveys: To conduct customer satisfaction surveys.
  • Promotions and Offers: To send promotional messages to customers who have opted in.
  • Marketing Activities: To analyze customer preferences for tailored marketing.
  • Data Storage: To retain records for future purchases and interactions.

Your data may also be used for other purposes directly or indirectly related to improving customer service and product quality.

Who Do We Share Your Information With?

We prioritize safeguarding your information and do not share it publicly or on social media. However, we may share your data with trusted entities, including:

  • Legal Authorities: If required by UAE law.
  • Brand Partners: For product-related queries or warranties.
  • Internal Teams: Such as customer service, operations, and marketing departments.
  • Courier Services: To facilitate the delivery of your orders.
  • Trusted Third Parties: For marketing, analytics, and operational support.

All third-party partners are bound by confidentiality and data protection agreements in compliance with UAE regulations.

Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. In some cases, we may retain your data for extended periods for:

  • Legal Compliance: To adhere to UAE regulatory requirements.
  • Business Operations: For record-keeping and analysis.

Data that is no longer required will be securely deleted or anonymized.

Policy Updates

We may occasionally update this privacy policy to reflect changes in our practices or UAE legal requirements. You will be notified of significant updates, and you will have the opportunity to review and consent to the revised policy before providing additional information.

Your Rights

Under UAE law, you have full control over your personal information. You can:

  • Access and Update Data: Request to view or update your personal information.
  • Unsubscribe: Opt-out of receiving promotional or marketing communications.
  • Withdraw Consent: Revoke consent for the use of your data in surveys or marketing activities.
  • Request Data Deletion: Ask for the permanent removal of your personal data from our database, subject to legal or regulatory requirements.

To exercise these rights or for any privacy-related concerns, you can contact us at:


Email: shopifypartnersaccess@gmail.com

At Glam Locks, your privacy is our priority. Thank you for trusting us with your personal information.